Refund policy

Because our products are handmade personal care items, all sales are final. We do not accept returns or exchanges, and we do not offer refunds for change of mind or personal preference.

Damaged, defective or incorrect items: If your order arrives damaged, or you received the wrong item, email beyondhealingone@gmail.com within 7 days of delivery with your order number and a photo of the item and packaging. We'll send a replacement or offer a refund for that item.

Sensitivity: Our products are made with botanical ingredients. Please review each product's ingredient list before purchasing and patch test before use. We can't offer refunds for reactions, so please check ingredients carefully if you have allergies or sensitive skin.

Cancellations: Orders can be canceled within 24 hours of purchase by emailing us. After that, your order may already be in production.

Questions? Email beyondhealingone@gmail.com.